Privacy Policy

Privacy Policy for Helpful Hooves

Effective Date: September 2024

At Helpful Hooves, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.helpfulhooves.co.uk

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information:

When you contact us through forms or sign up for our newsletter, we may collect personal information such as your name, email address, phone number, and mailing address.

Payment Information:

If you make a donation or purchase through our Site, we collect payment information (e.g., credit card details) through secure third-party payment processors. We do not store your payment details directly.

Usage Data:

We collect information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on the Site. This helps us improve our content and user experience.

Cookies and Tracking Technologies:

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services:

To respond to your inquiries, process donations, and provide services you request.

To Improve the Site:

To analyze usage patterns and improve the functionality, content, and user experience of our Site.

Marketing and Communications:

To send newsletters, event updates, and promotional materials (only if you have opted in). You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

To Process Payments:

If you make a donation or purchase on our Site, we use third-party services to process your payment securely.

3. How We Share Your Information

We will not sell, rent, or trade your personal information. However, we may share your data in the following situations:

With Service Providers:

We may share your information with trusted third-party service providers who assist with website operations, payment processing, and communication (e.g., email marketing providers).

Legal Compliance:

We may disclose your information if required to do so by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Cookies are small text files placed on your device to help us analyze website traffic and provide a personalized experience. These cookies may track things like your language preference, browsing behavior, and session data.

You can control cookies by adjusting your browser settings. However, please note that disabling cookies may affect your ability to use some features of the Site.

5. Data Security

We use reasonable measures to safeguard the information you provide, including encryption and secure storage practices. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your personal data.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access: You can request access to the personal data we hold about you.

Correction: You may request corrections to any inaccurate or incomplete data.

Deletion: You can ask us to delete your data, subject to certain limitations (e.g., if we need to retain the data for legal reasons).

Opt-out of Marketing: You can unsubscribe from our marketing communications at any time using the "unsubscribe" link in our emails or by contacting us directly.

If you would like to exercise any of these rights, please contact us at the information below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before submitting any personal information.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of the page will be updated accordingly. Please review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Helpful Hooves

Engew Farm, 15 prosper Hill, Gwithian, TR27 5BW 

Email: helpfulhooves@outlook.com

Phone: 07887722626